Delivery Information

We are now shipping to the Republic of Ireland with no additional costs.

We have worked with our couriers to remove customs duties and include all border fees in the purchase price.

The price listed on the product page is all you will pay.

However, only selected products are currently available, due to continued logistical issues.

The selected items available for purchase are outlined in the list below. We apologise for any inconvenience.

Most items listed on our website can be purchased through our eBay store, however items purchased via ebay include additional delivery costs.

Spare parts and warranty queries can still be dealt with by our Customer Service team.

It is great to be back!

Trampolines

27577AC82 - Plum Junior Bouncer
30182AB82 - Plum Junior 4.5ft Trampoline & Enclosure - Blue
30183AB82 - Plum Junior 4.5ft Trampoline & Enclosure - Pink
30128AA82 - Plum Junior 4.5ft Trampoline & Enclosure - Stardust
30108AC82 - Plum 6ft Trampoline & Enclosure - Blue
30109AC82 - Plum 6ft Trampoline & Enclosure - Pink
27577AI82 - Plum Jungle Junior Bouncer Trampoline with Sounds
27577AJ82 - Plum Ocean Junior Bouncer Trampoline with Sounds
30200AN82 - Plum Jungle 4.5ft Trampoline & Enclosure with Sounds
30200AI82 - Plum Ocean 4.5ft Trampoline & Enclosure with Sounds
30377 - Fun 8ft Trampoline & Enclosure- 1 Box
30206 - Plum® 6ft Magnitude Premium Trampoline & Enclosure
30381 - Plum® Bounce Board

Wooden Swing Sets

27666 - Plum® Wooden Swing with Nest

Plum Metal Swing Sets & Domes

22100 - Plum 2 in 1 Metal Swing Set
22103 - Plum Metal Single Swing
22104 - Plum Metal Double Swing - Sedna
22101 - Plum Metal Helios Swing Set
22102 - Plum Metal Jupiter Swing Set
22300 - Plum Metal Seesaw
27613 - Plum Haumea Slide
22403 - Plum Deimos Metal Dome-Teal
22118 - Plum Metal Climbing Dome frame with fabric den and 10ft wave slide
27610 - Plum Metal Nest Swing with Mist Feature
27612 - Metal Rotating Seesaw with Mist Feature

Sand & Water Play

25069 - Plum Store-It Wooden Sand Pit
25083 - Plum Junior Wooden Sand Pit - Teal
25055 - Plum Wooden Square Sand Pit
25067 - Plum Treasure Beach Sand Pit
25058 - Plum Giant Wooden Sand Pit
25509 - Plum Sandpit with Canopy
25078 - Plum Surfside Sand & Water Wooden Picnic Table
25078 - Plum Surfside Sand & Water Wooden Picnic Table - Teal
25070 - Plum Wooden Sand & Picnic Table
25071 - Plum Build & Splash Wooden Sand Table
25074 - Plum Sandy Bay Wooden Sand Pit & Water Table
25075 - Plum Children's Garden Picnic table with Parasol
02017 - Plum Children's Circular Picnic Table with Coloured Seats
02017 - Plum Children's Circular Picnic Table - Teal
25504 - Plum® Wooden Octagonal Activity Table
25505 - Plum® Wooden See Saw

Minions

27577AD82 - Plum® Minions Junior Bouncer
30182AC82 - Plum® Minions 4.5ft Junior Trampoline & Enclosure
22403AE82 - Plum® Minions Deimos™ Metal Dome
22300AE82 - Plum® Minions Rotating See Saw
31012AA112 - Plum® Minions Bouncy Castle

RETURNS & REFUNDS

13) Cancellation rights and refunds

13.1 Under the Consumer Contracts Regulations you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for canceling your contract nor will you have to pay any penalty. However, you will need to notify us in writing if you wish to cancel your contract.

13.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. This includes any promotional offers and free products. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.4 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

13.5 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods or we will, by agreement, arrange for the collection of these goods.

13.6 Returns Policy

Under the Consumer Contracts Regulations 2013 you have the legal right to cancel your order within 14 days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract.

 All cancellations must receive notification via Telephone or help centre form to cancel your contract.

A Returns Authorisation Number (RAN) will be provided to you at the point of confirmation of the cancellation or return, this is required for any refund to be processed

After 14 days, we will not be able to offer a full customer refund or exchange unless the product is faulty and within the stated warranty period.

After 14 days, A reason for return is required, we have the right to reject the requests if the return reason is unsatisfactory.

We require a receipt or proof of purchase for any return to be processed.

If you have received the goods before you cancel your contract then you must send the goods back to our address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received

You must send the goods back to us at our contact address (see below) at your own cost and your risk as soon as possible. We recommend that any goods returned to us are sent on a tracked service

A collection service can be provided on your behalf at an additional cost, please contact us for a quotation.

Returns and collections charges can vary depending on the size of the product and your geographical location. This is determined by the selected courier company.

This service will be deducted from your total refund

The collections we provide are an all-day service and we will be unable to provide a specific time of pickup

We recommend keeping all documents and keeping a visual record (photograph or video) of any products returned to the company.

Please ensure you contact us before instigating the cancellation/returns process, as we may not be able to process your return if the correct procedure is not followed

All cancellations are subject to a 20% restocking and admin fee off the original order.

Orders that receive a cancel submission within 15 minutes of the order confirmation will not receive these charges.

Returns that fall under our responsibility such as mis-picks, damaged on arrival etc will not incur a 20% restocking fee or admin charge.

Please keep all documents provided by the chosen courier for reference throughout the process.

The product is contractually yours until we confirm receipt of the goods

We will inspect the item on its return

Once inspected, if the returned product is found damaged, used or not in its original package without prior agreement of condition we may deduct and unstated amount from your refund based on the contracted price to recuperate for the diminished value.

We will then notify you with confirmation of the return and of the approval or rejection of your refund with the fees and charges incurred.

If/when the return is accepted, the refund will be processed within 10 working days on the original method of payment, it may take an additional 3-5 working days to be seen on your balance, this varies on your payment provider.  Please contact your bank/credit card at this point if the refund has not been received.

If the bank cannot provide information on the refund after this time then please contact us

All refunds are based upon the product sale value, this does not include original shipping costs.

 

Failed collections

All product returns must be boxed appropriately, items not boxed will be rejected and customer is liable for the costs of the failed collection for this reason. We will require confirmation from you that this has been actioned before continuing the process.

We recommend that you keep the original boxes and packaging for this process.

 

Failed Deliveries

If you (the customer) refuse a delivery or miss the delivery attempts and the order is returned to our depots marked as ‘undelivered’. A re-delivery can be attempted at the cost to the customer.

Our Large product delivery service will not deliver unless contact is made with the customer, they will not deliver to an unoccupied delivery address.

 

Change of delivery address

Once an order is placed, we are not able to change the delivery address on the order.

If the delivery address is incorrect this will require cancelation

Cancelling for this reason will receive no charge if we are contacted within 15 mins of original order date.

 

Exchanges

We only replace item that have arrived damage or defective, if an exchange of the same item is required please contact us via our help centre.

 

Shipping

Please return your product to Returns Department, Plum Products, The Cliff, Middle Street, Ingham, Lincolnshire, LN1 2YQ

Ensure that the parcel is marked clearly with your provided Returns Authorisation Number (RAN)

Return marked without their RAN will be instantly rejected and further evidence will be required from the customer to process the return.

We recommend using our service or a tracked/recorded option for this reason, please keep all documents and evidence of return (videos or photographs) in relation to the return until the process is complete.